General

Welcome to Naturalgems.com.hk, the leading on-line one-stop shop for all your jewellery, gem stone, semi-precious stone, components, Packing and Assembling parts needs. To ensure a safe, enjoyable environment for all of our users, we have established our Terms of Use. They spell out what you can expect from us and what we expect from you. Please note that by accessing any area of Naturalgems.com.hk, you agree to be bound and to abide by these Terms of Use. We also strongly advise you to see our full privacy policy statement. Naturalgems.com.hk is owned and operated by Timy Trading Company (Hong Kong) Limited. Any reference in these Terms of Use to Naturalgems.com.hk shall include reference to Timy Trading Company (Hong Kong) Limited and their respective employees and agents.

Compliance with laws

Timy Trading Company (Hong Kong) Limited is a company incorporated under the laws of Hong Kong. We operate in Hong Kong and comply with all the laws and regulations of Hong Kong. All our products are in compliance with all the requirements and specifications under the laws of Hong Kong. We are not in a position to guarantee compliance with specific local requirements or specifications under the local jurisdictions of customers.
We recommend delivery services for shipping of the products you ordered. However, should you prefer other delivery services or forwarders, you may contact us or make your own arrangement. Our products and shipment fees are denominated in US dollars with local currencies equivalent for reference. All orders placed are transacted in US dollars.

Order Terms

Our order terms are contained in the Help page under the sections headed Ordering and Shipping and Delivery. All orders are subject to these order terms in addition to these Terms of Use.

Privacy Policy

You agree to our use of information about you as described in our privacy policy.

Modification of Terms

These Terms of Use (including the order terms contained in the Help page) may be modified from time to time. You should therefore read these Terms of Use and the order terms before you place any order.
For the full text of the terms and conditions, please visit the following website. https://www.naturalgems.com.hk/page/terms

Return Policy

All returns require prior authorization, Purchased product(s) must be returned within 7 days of receiving your orders.

Return packages with sufficient postage, otherwise will be deducted from the refund amount.

Return product(s) must be un-opened in their original packaging, opened items are subject to a 30% restocking fee.

Buyer pays return shipping costs to return an item.

When returning products, product must be received in original condition. We will not accept products damaged in return transit, so please be sure to package the product well and consider insuring the package.

No return on items on clearance items or custom orders.