Timy Trading Company (Hong Kong) Limited is a company incorporated under the laws of Hong Kong. We operate in Hong Kong and comply with all the laws and regulations of Hong Kong. All our products are in compliance with all the requirements and specifications under the laws of Hong Kong. We are not in a position to guarantee compliance with specific local requirements or specifications under the local jurisdictions of customers.
We recommend delivery services for shipping of the products you ordered. However, should you prefer other delivery services or forwarders, you may contact us or make your own arrangement. Our products and shipment fees are denominated in US dollars with local currencies equivalent for reference. All orders placed are transacted in US dollars.
For the full text of the terms and conditions, please visit the following website. https://www.naturalgems.com.hk/page/terms
All returns require prior authorization, Purchased product(s) must be returned within 7 days of receiving your orders.
Return packages with sufficient postage, otherwise will be deducted from the refund amount.
Return product(s) must be un-opened in their original packaging, opened items are subject to a 30% restocking fee.
Buyer pays return shipping costs to return an item.
When returning products, product must be received in original condition. We will not accept products damaged in return transit, so please be sure to package the product well and consider insuring the package.
No return on items on clearance items or custom orders.